Support

How can we help?

Answers to the common questions. Can't find yours? Write to us and a real person answers, usually within a day.

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If something went wrong, include your iPhone model, iOS version and what you were doing.

Questions and answers

How does a seal start?

iPhone Duo: set the one thing and a length on Home, then close the phone. The seal starts the moment it shuts, and the outer screen shows the time left.

Any other iPhone: lay it face down on a table. Seal uses the motion and proximity sensors to know it's down, and the screen goes dark.

I closed it by accident. Did I break anything?

No. Open it within the first 10 seconds and the session is cancelled quietly. Nothing is recorded.

What counts as breaking the seal?

Keeping the phone open (or picked up) for more than 10 seconds before the time is up, or leaving the Seal app for more than 10 seconds. Ending the session yourself breaks it too.

Can I answer a call during a session?

Yes. Calls always ring, and answering one never breaks the seal. When the call ends, you have 10 seconds to close the phone again.

What if I really need my phone?

Use a pass when you open it: 3 minutes with the phone open, other apps included, and the seal stays whole. Everyone gets 2 passes a week; new ones arrive every Monday. A Strict seal (Pro) turns passes off.

Can I lock my phone during a seal?

Yes, if your iPhone has a passcode. Without a passcode, Seal can't tell locking apart from leaving the app, so locking counts as leaving.

Why don't I hear any sounds?

Seal's sounds follow your Ring/Silent switch and never pause your music. Haptics still play in silent mode. You can turn sounds, haptics and the grace heartbeat on or off in Seal's Settings.

Do I need a foldable iPhone for widgets and the Lock Screen timer?

No. The Live Activity, widgets and Siri shortcuts work on every iPhone with iOS 17 or later; the Control Center button needs iOS 18.

What's in Seal Pro?

90-minute and open-ended seals, the full Ledger for 12 months with your best hours, Strict seal with no passes, a daily reminder, and your year as a shareable card. Pro is $39.99 a year with a free week, $7.99 a month, or $89.99 once.

How do I restore my purchase?

Open Settings in Seal and tap Restore purchases. Use the same Apple Account you bought Pro with. Pro also works on your other iPhones signed in with that account.

How do I cancel my subscription or get a refund?

On your iPhone, open Settings → your name → Subscriptions → Seal and tap Cancel. Pro stays on until the end of the period you paid for. Purchases are handled by Apple, so refunds are requested at reportaproblem.apple.com.

Where is my data stored? Can I move it to a new phone?

Only on your iPhone. Seal has no account and sends nothing to us, and deleting the app deletes your Ledger. Your Ledger moves to a new iPhone when you restore it from an iCloud or computer backup. See the Privacy Policy.